Privacy Policy

At The Gentle Crumb & Freshly Refilled (“we”, “us”, or “our”), your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you shop with us online or in-store. By using our services, you agree to the practices outlined here.

What Information We Collect
We only collect information we need to serve you better:

  • Contact details: name, email, phone number, shipping/billing address

  • Order details: products purchased, payment confirmation, shipping/tracking info

  • Account details: if you create an account, we collect login information

  • Shopping activity: items you view, add to cart, or wishlist

  • Support messages: any information you share with us by email, form, or chat

We also use cookies and analytics tools (through Shopify and our partners) to understand how people use our site and improve your shopping experience.

How We Use Your Information
We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchases, returns, and account

  • Provide customer support

  • Send occasional promotions and updates (you can unsubscribe anytime)

  • Improve our website, services, and marketing

  • Protect against fraud or misuse of our services

Sharing Your Information
We do not sell your personal information. We may share limited details with:

  • Service providers (Shopify, payment processors, shipping carriers) so we can run our store

  • Marketing partners (to show you relevant ads online)

  • Legal authorities if required by law

Cookies & Ads
Our website uses cookies to keep your cart working, remember preferences, and run analytics. Some cookies are also used by Shopify or advertising partners to show you more relevant ads. You can disable cookies in your browser, but some parts of the site may not work as expected.

Your Choices & Rights
You have the right to:

  • Access the information we hold about you

  • Request corrections or deletion of your data

  • Opt out of marketing emails (use the unsubscribe link in emails)

  • Turn off cookies in your browser settings

Children
Our services are not directed to children, and we do not knowingly collect information from anyone under 16.

How We Protect Your Information
We follow industry best practices (through Shopify and our partners) to keep your personal data safe. While no method of transmission is 100% secure, we take reasonable steps to protect your information.

Contact Us
If you have any questions or concerns about this policy, please reach out:
info@thegentlecrumb.ca
The Gentle Crumb, 34 Ross St. Unit 1C, Barrie, Ontario L4M 1Z3