FAQ for Crow's Nest Yarn Co.

Are all your crochet items handmade?

Yes! Every piece from Crow’s Nest Yarn Co. is hand-crocheted with care using high-quality yarns. Each item is unique, so slight variations in size or texture are part of what make it special.

Do you take custom orders or colour requests?

I do occasionally accept custom orders depending on my schedule. If you have a pattern, colour or size in mind, feel free to reach out through our contact form — I will do our best to accommodate your request.

How long does it take to receive a handmade item?

Ready-to-ship pieces are typically packed within a few days. Made-to-order items take additional time (usually 2–3 weeks) depending on complexity.

What yarns and materials do you use?

We use soft, durable yarns selected for comfort, texture, and quality — including vegan-friendly, synthetic, and natural fibre blends.

How do I care for my crochet item?

Most of my handmade pieces can be gently hand-washed in cool water and laid flat to dry. Avoid wringing or high heat to help preserve their shape and softness.

Can I sell finished items made from your patterns?

Yes! You’re welcome to sell finished pieces you’ve made using our patterns — we just ask that you credit Crow’s Nest Yarn Co. as the designer in your product description or tag.

Do you offer refunds or exchanges?

Due to the handmade and digital nature of our products, we don’t typically offer refunds. However, if something arrives damaged or there’s an issue with your order, please contact us — I will always do my best to make it right.

Where are you located?

You can find Crow’s Nest Yarn Co. inside The Gentle Crumb + Eco Refillery, at 34 Ross Street in downtown Barrie, Ontario. Come see our collection of handmade pieces, yarns, and patterns in person!

Do you ship?

Yes! We ship our handmade items, yarn, and select materials across Ontario and beyond via UPS. Digital products like patterns and tutorials are available instantly after purchase.

How much is shipping?

Nope—no minimum required! We offer flat rate overnight shipping for $15. So go ahead, fill that cart with your favourites!